Frequently Asked Questions
Maeve & Mason — FAQ
What is the delivery time for my order?
Orders within the United States usually arrive within 6–10 business days (Mon–Fri) after dispatch.
Once your order ships, you’ll receive a tracking link by email so you can follow your delivery.
What if my order hasn’t arrived yet?
Occasionally, deliveries may take a little longer due to high demand, carrier delays, or seasonal periods.
If your order hasn’t arrived within the expected timeframe, please contact us at
📩 support@maeveandmason.com
Our team will personally check the status of your order and keep you updated.
How do I return an item?
To start a return, please email us at
📩 support@maeveandmason.com
Please include:
• Your name
• Order number (e.g. #0000)
• A short explanation
We’ll reply with clear return instructions so you can send your item back safely.
What are the return conditions?
Items can be returned within 30 days of receiving your order, provided that:
• The item is unused and unwashed
• All original tags are attached
• The product is returned in its original condition
Return shipping costs are the responsibility of the customer.
For hygiene reasons, certain baby products may not be eligible for return once opened or used.
For full details, please see our Refund and Return Policy.
Do you offer exchanges?
Yes — exchanges are possible in certain cases.
If you’d like a different size or item, please contact us at
📩 support@maeveandmason.com with your order number and request.
Depending on the situation:
• We may ask you to return the original item first
• Or, if you prefer to keep the item, you can place a new order and we’ll guide you accordingly
All exchange requests are handled case-by-case to keep things clear and fair.
What payment methods do you accept?
We accept:
• All major credit and debit cards
• Apple Pay
• Shop Pay
All payments are processed securely, and your payment details are fully protected.
I didn’t receive a confirmation email — what should I do?
Please check your spam or promotions folder first.
If you still can’t find it, email us at support@maeveandmason.com with your name and order details, and we’ll resend it right away.
Can I cancel my order?
If you need to cancel your order, please contact us as soon as possible at
📩 support@maeveandmason.com
If your order hasn’t shipped yet, we’ll cancel it and issue a full refund.
If the order has already shipped, you can return it according to our return policy.